This must be the placeSomething happened to me last week, and I’m still trying to understand what it was and what it means. Writing helps. But the narrative…Jul 29, 2024A response icon97Jul 29, 2024A response icon97
I wrote a policy book?? I wrote a policy book!I spent yesterday pinching myself. (Serious brag alert here.) Ezra Klein’s interview with me dropped, and he starts out with “My pitch for…Jun 7, 2023A response icon7Jun 7, 2023A response icon7
Bad News for Procedure FetishistsHow do procedures that are not required by law or policy become required in practice? It happens because as soon as one person in a risk…Feb 14, 2023A response icon3Feb 14, 2023A response icon3
Not throwing away our shotI need to start writing again. I used to write pretty often, and then I went and wrote a book, which weirdly means I didn’t write for a…Feb 6, 2023A response icon2Feb 6, 2023A response icon2
Published inGENWhy Biden’s Executive Order on Customer Experience Could Be a Game-ChangerUnlike prior initiatives to simply digitize the bureaucracy, this one could actually improve access to government servicesDec 14, 2021A response icon2Dec 14, 2021A response icon2
Slow TrainThe people in sleeping compartments on the Sunset Limited from New Orleans to Los Angeles see each other mostly in the dining car, which…Jul 12, 2021A response icon3Jul 12, 2021A response icon3
Published inOneZeroPitting Private Tech Against the Public Sector is Bad for EveryoneHow Marc Andreessen’s criticism of governmental responses to Covid misses the markJun 29, 2021A response icon6Jun 29, 2021A response icon6
Published inOneZeroHow the Government’s Multibillion-Dollar Plan to Modernize Its Tech Could Go Horribly WrongOur ‘Kill It with Fire’ MomentApr 20, 2021A response icon5Apr 20, 2021A response icon5
What on earth is SME-QA and why should you care about it?A stunning announcement about how federal government hires recently passed largely unnoticed. Only in the age of vaccine rollout drama…Feb 4, 2021A response icon4Feb 4, 2021A response icon4
Published inU.S. Digital ResponseWhat states must do about Pandemic Unemployment AssistanceTens of millions of people are suddenly out of work. Your Lyft driver, your hairdresser, your barista, the waiters at your favorite…Apr 17, 2020Apr 17, 2020